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VMware - VMware Support and Subscription Production
Technical support - for VMware Workspace ONE Experience Analytics Add-on - Shared Cloud - Upgrade Subscription - 1 user - prepaid - SPP, HPP - upgrade from Basic Support - phone consulting - 2 years - 24x7 - response time: 30 min
VMware
WSU-AUEXABP-24PT0-C1S
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Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | VMware Support and Subscription Production - technical support - for VMware Workspace ONE Experience Analytics Add-on - Shared Cloud - 2 years |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 2 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software Title | VMware Workspace ONE Experience Analytics Add-on - Shared Cloud |
License Type | Upgrade Subscription |
License Qty | 1 user |
License Pricing | Prepaid |
Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
Upgrade from | Basic Support |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 2 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | VMware Workspace ONE Experience Analytics Add-on - Shared Cloud |
Installation Type | Hosted |
Hosted Service Type | SaaS |
License Type | Upgrade Subscription |
License Qty | 1 user |
License Pricing | Prepaid |
Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
Upgrade from | Basic Support |
Details | |
Service & Support | Phone consulting - 2 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ Web support - 2 years ¦ E-mail consulting - 2 years ¦ New releases update - 2 years ¦ Web knowledge base access - 2 years |