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Imperva - Imperva Technical Support Select
Technical support - for SecureSphere Database Firewall Bundle - upgrade license - upgrade from SecureSphere Discovery and Assessment Server - phone consulting - 1 year - 24x7 - response time: 1 h
Imperva
U-DAS-DBF-X253-SL3
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Imperva Technical Support Select - technical support - for SecureSphere Database Firewall Bundle - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | SecureSphere Database Firewall Bundle |
| License Type | Upgrade license |
| Upgrade from | SecureSphere Discovery and Assessment Server |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | SecureSphere Database Firewall Bundle |
| Installation Type | Locally installed |
| License Type | Upgrade license |
| Upgrade from | SecureSphere Discovery and Assessment Server |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 1 year - response time: 4 hours (next business day for requests outside of business hours) - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity medium ¦ Phone consulting - 1 year - response time: 8 hours (next business day for requests outside of business hours) - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 year ¦ Health check - 1 year - 2 incidents per year ¦ New releases update - 1 year |