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Imperva - Imperva Technical Support Select
Technical support (renewal) - for SecureSphere Database Firewall Bundle - upgrade license - upgrade from SecureSphere Discovery and Assessment Server - phone consulting - 1 year - 24x7 - response time: 1 h
Imperva
U-DAM-DBF-X453-R-SL3
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | Imperva Technical Support Select - technical support (renewal) - for SecureSphere Database Firewall Bundle - 1 year |
Service & Support | Technical support (renewal) |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software Title | SecureSphere Database Firewall Bundle |
License Type | Upgrade license |
Upgrade from | SecureSphere Discovery and Assessment Server |
General | |
Type | Technical support (renewal) |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | SecureSphere Database Firewall Bundle |
Installation Type | Locally installed |
License Type | Upgrade license |
Upgrade from | SecureSphere Discovery and Assessment Server |
Details | |
Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 1 year - response time: 4 hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity medium ¦ Phone consulting - 1 year - response time: 8 hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 year ¦ Health check - 1 year - 2 incidents per year ¦ New releases update - 1 year |