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Imperva - Imperva Select Support
Extended service agreement - advance hardware replacement - 1 year - shipment
Imperva
SS-HSM-7G-SL3
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Imperva Select Support - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - health check - 1 year - 2 incidents ¦ New releases update - 1 year |