Milestone Systems - Milestone Care Premium

Technical support - for XProtect Enterprise - Base License - ESD - phone consulting - 2 years - 24x7 - response time: 1 h

Milestone Systems
MCPR-Y2XPEBL
N/A
N/A
New

Price: $193.24

Total Available: 1

Product Description

Milestone CareTM Premium - Milestone Care Plus customers have the option of expanding to Milestone Care Premium. It offers around-the-clock support for business-critical installations, including direct technical email and phone support, prioritized handling and committed response times and localized support in the end-customers' preferred language.

Additional Details

Specifications

Main Specifications
Product Description Milestone Care Premium - technical support - for XProtect Enterprise - 2 years
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 2 years
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week
Software Title XProtect Enterprise
License Type Base License
Licensing Details ESD
General
Type Technical support
Service Included Phone consulting
Full Contract Period 2 years
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week
Software
Software Title XProtect Enterprise
Installation Type Locally installed
License Type Base License
Licensing Details ESD
Details
Service & Support Phone consulting - 2 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 2 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity sever ¦ Phone consulting - 2 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity moderate ¦ Phone consulting - 2 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity minor ¦ E-mail consulting - 2 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ E-mail consulting - 2 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity sever ¦ E-mail consulting - 2 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity moderate ¦ E-mail consulting - 2 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity minor ¦ Web support - 2 years ¦ Web-based training - 2 years ¦ New releases update - 2 years ¦ Web knowledge base access - 2 years

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