Technical support (renewal) - for FortiAnalyzer VM - 1 - unlimited GB logs per day - upgrade from Fortinet FortiCare Premium - phone consulting - 5 years - 24x7 - response time: 15 min
Fortinet FortiCare Elite - technical support (renewal) - for FortiAnalyzer VM - 5 years
Service & Support
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
5 years
Response Time
15 min
Service Availability
24 hours a day / 7 days a week
Software Title
FortiAnalyzer VM
License Qty
1 - unlimited GB logs per day
Upgrade from
Fortinet FortiCare Premium
General
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
5 years
Response Time
15 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
FortiAnalyzer VM
Installation Type
Locally installed
License Qty
1 - unlimited GB logs per day
Upgrade from
Fortinet FortiCare Premium
Details
Service & Support
Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Phone consulting - 5 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - non-critical ¦ Web support - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Web support - 5 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - non-critical ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years
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