Gather insight about client networks- includes gaining information about machine health and status and supplying reports and data about client systems/networks
Maintain client systems and keep them up to date
Track issues and resolve them remotely. This is done by generating alerts (tickets) and resolving issues
Resolve issues even before clients notice them
Remotely administer patches and install software and updates using a single, unified dashboard
Administer tasks simultaneously to many systems at once from a remote location
Automate scheduled maintenance tasks at clients' locations
